Effective Date: 06/04/2026

Refund policy;

No Returns - Due to the nature of our products, returns are not accepted. Completing your purchase confirms your understanding and acceptance of these terms.

All damaged items on delivery must be put forward to our order team -

Contact: orders@helixara.co.uk.

Shipping Policy

All items are shipped within 48 hours of order receipt, and will be sent recorded delivery.

Any issues need to be flagged soon as received via our WhatsApp team on +447570 414901 , where we will advise but offer no advice at all.

Any orders placed over weekend will be shipped start of week, and any orders placed over UK holiday periods will be shipped next available working day.